Sales Rabbit
SENIOR PRODUCT DESIGNER | LEHI, UT | CURRENT
- Led UX for RoofLink CRM, owning research, IA, and mobile-first design across the next-generation roofing CRM
- Built and deployed four custom AI agents across the design and research workflow (in-product copy, research synthesis, synthetic research participants, design review), shaping internal AI patterns adopted across R&D
- Established qualitative research as a recognized practice in R&D, including the persona system, the org-wide research platform decision, and in-product survey instrumentation
- Shipped core RoofLink estimating and partnership workflows including Multiple Estimates, Auto Create GBB, Roof Template Groups, and SRS Supplier Integration
- Owned RoofLink Design System buildout (tokens, components, contribution model) for a product team without prior systems infrastructure
- Led Cancel/Churn Analysis combining qualitative depth with quantitative signal to surface retention drivers that informed product roadmap